RE: Calling you.
Why not drop the pretense, hm?
I know full well that the reason you can't take my call right now is not because you are "experiencing unusually high call volume," unless by "high volume" you mean that people are yelling loudly at you, which I have to say would come as no surprise. I doubt very much that you are besieged by sudden demand for your product. Tell the truth: You just don't have enough employees answering the telephone.
"All of our operators are assisting other customers" is another blatant lie. We callers are supposed to hear this and picture rows upon rows of busy, helpful operators busily and helpfully assisting other customers -- satisfied customers who said "thank you" and hung up smiling. But I know damn well you should be saying that "both of our operators are either in the can or getting a coffee. Hang on, and eventually one of them will get so annoyed at the phone beeping that they'll busily and helpfully disconnect you."
You're not fooling anyone, you know. I'm on to you rat bastards.
Not that it does me a damn bit of good.