Saturday, August 16, 2008

Netflix is da bomb

I rant and rave when a company's customer service is terrible; it follows I should sing someone's praises when it's great.

Netflix just sent me an email, saying: well, damn. I deleted it. But it said, basically, that they'd had a problem with their shipping system, which has since been fixed; however, the next DVD on my queue didn't go out as soon as it was supposed to, and they're really sorry about it. They know I count on them to keep the movies a-comin', and they let me down. So they're going to give me a partial credit on my monthly fee. I don't have to do anything, this will happen automatically. Love, &c., from the nice folks with the bright red envelopes.

Total delay in my movie shipment: probably a couple of days. No more than that.

Netflix rocks.


  1. I'm glad your experiences with Netflix have been so good. But I have to wonder how long you've been a member, and how many movies you get from them.

    Many people have noticed that Netflix discriminates against some of its users--so much so that experiments have been run. New members get the hot, new movies significantly faster than older members, and heavy users get their top picks far less frequently than those who only get a few per month.

  2. Really! Wow. I'd not heard that before.

    I've been a member for five years; I'm on the 3-out-at-a-time plan, and I guess I average about 8 a month.

    I'd definitely be unaware if I weren't getting new releases as quickly as I should; my queue's pretty long and I just watch what comes without really thinking about it.


  3. she is happy with netflix, so why rain on her parade with urban legends?

  4. Oh, my parade's fine. They send me movies, I watch them, it's all good.

  5. To anonymous:

    It's not an urban legend. As I said, experiments have been run, setting up a new user with the exact same queue as an old one. See

    Netflix got sued for not telling its customers it discriminates, so they amended their Terms of Use. It now reads: "In determining priority for shipping and inventory allocation, we may utilize many different factors, including the number and type of DVDs you rent through our service, the membership plan you select, as well as other uses of our service by you. For example, if all other factors are the same, we give priority to those members who receive the fewest DVDs through our service.