I rant and rave when a company's customer service is terrible; it follows I should sing someone's praises when it's great.
Netflix just sent me an email, saying: well, damn. I deleted it. But it said, basically, that they'd had a problem with their shipping system, which has since been fixed; however, the next DVD on my queue didn't go out as soon as it was supposed to, and they're really sorry about it. They know I count on them to keep the movies a-comin', and they let me down. So they're going to give me a partial credit on my monthly fee. I don't have to do anything, this will happen automatically. Love, &c., from the nice folks with the bright red envelopes.
Total delay in my movie shipment: probably a couple of days. No more than that.